MEMBERS TERMS & CONDITIONS

TERMS & CONDITIONS

Cancellation Policy

Our cancellation policy applies to all class packs or passes we offer. We allow class cancellations online no later than twelve (12) hours before your scheduled class at Ann Siang and Woodleigh. Failing to do so will result in a deduction of a class credit. For those on our monthly unlimited or trial package, a one (1) day deduction will be taken from your package. 

Latecomer Policy

We have a grace period of five (5) minutes, studio doors close once this grace period is over and there will be no subsequent entry into class. Your attendance will be marked as a ‘No Show’, resulting in a forfeit of the class credit. We appreciate your cooperation in coming to class on time as late-coming is not only disruptive to the class but it is also important to participate in the warm-ups for a safe workout experience. 

Pack Extensions

A one-time extension is allowed for our class packs due to travel of more than seven (7) days or any medically related issues, upon producing the necessary documentation. If you hold a monthly package and require a pause on your package, an administrative charge of $10/ month will be charged to your account. For unforeseen travel or medical emergencies, please do not hesitate to contact us and we will try our best to assist you. 

Monthly Passes Policy

Our monthly passes are not shareable, and credits are non-transferrable. The ‘month’ for your package begins on the date of purchase and is valid for thirty (30) days. This does not need to follow a calendar month. Any leftover monthly credits not used within thirty (30) days will be forfeited upon expiry and cannot be carried over to following months. Cancellation policies and all other studio policies apply. 

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